To improve your customer service, you definitely need a WordPress Chat Plugin for your website. Live chat is the fastest way to contact the support team when visitors need more information about your products. Plus, it’s possible to set up for users to talk to a real agent or a smart bot so it will drive more sales for your business.
In this article, we will share the best of WordPress Chat Plugins that you can use right away for any sort of business. Let’s keep reading!
Top 7 WordPress Chat Plugin
LiveChat – WordPress Live Chat Plugin
LiveChat is the most famous WordPress Live Chat Plugin, trusted by over 33 thousand companies. The plugin gives you a 14-day free trial then you can use the premium version with amazing powerful features. Surely, it’s good for all sizes of business websites to interact, to consult, and to answer customers’ inquiries. These will increase their best experience while using your site. Also, you can understand more about customers’ needs for products and services.
Moreover, once you install LiveChat, it will display a chat box at the bottom of the web page. The chat box usually remains in sight and users can access it with just a single click. After finishing the conversation with the chat agent, customers absolutely can leave feedback as well as rate their experience with that support agent. In particular, there are share buttons available for you. Even if you want to custom your chat box, it’s possible to do it with ease.
What’s more? Well, agents can see the previous chat history. If a support agent needs to transfer a call to another agent, it’s possible with LiveChat too. Fast response is another plus point for users. Hence, you can set up common canned responses and use quick tags to search it. Lastly, LiveChat is absolutely flexible because it can integrate with over 200 tools. Let’s check out LiveChat and see how amazing it is.
LiveAgent – WordPress Chat Plugin
LiveAgent is a simple but powerful WordPress Chat Plugin. It’s a good tool for the customer service industry. The ticketing system is the first feature we should notice. It works like an email inbox but smarter. It includes all famous features like ticketing system, live chat, call center, social network help desk features, customer service reporting, customer portal, and gamification in customer service. Especially, LiveAgent helps your agents support any customer in any language they prefer. Apart from laptops, you can fully control your help desk system on your mobile. To help your work tasks, this plugin integrates with the famous tools. Try LiveAgent, try this WordPress Chatting Plugin today!
Tidio Live Chat – Live Chat Plugin WordPress
Tidio Live Chat provides a fully responsive Live Chat Plugin WordPress design. You can easily customize your chat window color to match your company logo or any design you want. It’s also simple to activate the plugin within a few mins and get started. Besides, you can manage and control the chat system via your WordPress dashboard admin or monitor chats via mobile app.
If your visitors suddenly leave chat during the conversation, the system will save their information and agents can send a notification email to them. Tidido Live Chat free version lets you try a maximum of 3 chat operators. If you wish to have unlimited chat as well as automatic messages, you should try the paid version. So why don’t you try it now!
Sendinblue is exactly an email marketing service but it also includes a love chat feature that is worth considering in the WordPress Chat Plugin today. It’s absolutely good for you if you want to have a multi-purpose tool.The plugins provides 3 plans for you: Free, lite, and premium plan. The free plan includes chat customization, page tracking, and also email marketing features. Since Sendinblue mainly focuses on the email marketing service, it allows to send email newsletters and broadcasts via its SMTP, set up email marketing automation and Facebook Ads, create landing pages, and also send SMS too. Before try this Chat Plugin For WordPress, you can visit 10 Best WordPress Popup Plugins for WordPress Websites, it’s considered another way to boost sales as well!
Olark is a fully customizable Chat Plugin WordPress that you can check out. It includes all features of a live chat tool. Whatever chatbox you want, you can customize it via Olark, from color to shape. In addition, the chat box supports RTL and multi-language so you can assign to specific agents according to the customer’s language. Plus, after chatting with customers, the plugin saves the conversations and you can check the history if you need to.
What’s more? Olark integrates with other famous helpdesks such as Zendesk or MailChip to build a powerful function. Plus, the agent groups feature is a bonus point. It’s possible to group different teams like support team, sales team, etc. In particular, an agent can receive the chat notifications when there is new chat coming, check visitor’s information with the URL, share files, and transfer chat too.
If you still want another WordPress Chat Plugin to add your website, let’s try Pure Chat. It offers a free trial for 30-day. The plugin lets you customize the colors and the animations of the chat box according to your own taste. Plus, it offers real-time analytics, unlimited chat history, ready canned responses, notifications, file transferring, trigger-based actions and alerts, etc. Besides, it integrates with dozens of software like MailChimp, Google Analytics, Slack, and so much more. Pure Chat offers 2 kinds of plans: The growth plan costs $39/ month and the pro plan costs $79/ month. Check out this amazing Live Chat Plugin For WordPress now and make it yours!
If you work in customer service, you might try Zendesk Chat, the most famous and popular Live Chat WordPress Plugin on the market now. The free version can be downloaded from the office WordPress website. It’s definitely a flexible tool since your visitors can chat with you from all devices. There is a proactive chat feature to approach customers automatically whenever they are using your website. Plus, you can monitor visitor flow via WordPress analytics dashboard. Apart from that, tracking chat history and reviewing chat performance is a highlight point as well. Zendesk Chat can also translate to various languages to fit every local customer. Try Zendesk Chat now and make it yours!
To Sum Up
Overall, you can try one by one tool above first then pick the best plugin you like. Hopefully, you can find the right WordPress Chat Plugin for your website through our list. It’s absolutely a great solution to assist your customers in time, plus, improve customer satisfactions and sales.